Our Terms & Conditions

Our core values:

Trust | Quality | Reliability | Transparency | Care | Ease

Terms and Conditions

Terms & Conditions

Interviewing a candidate from Clementines Au pairs and Nanny Agency will indicate acceptance of both the fee structure and terms & conditions.
Clementines Au pairs and Nanny Agency candidates are covered by a 12-month or short term exclusivity agreement. This provides that in the event of a candidate being employed within 12 months or less of the initial interview, the full placement fee will become immediately payable to Clementines Au pairs and Nanny Agency.

The Agency operates as an introduction Agency only between Clients and Candidates. At all times after engagement, the Candidate is under the Client’s supervision, control and responsibility. Candidates are not employed by the Agency either directly or indirectly and the Agency cannot be responsible to the Client or any other person for any damage, loss, or expense incurred either directly or indirectly by reason of the negligence or shortcomings of any Candidate employed by a Client while the Candidate is performing duties or while travelling in a car with the children.

The use of a third party to "recruit" a candidate, in order to avoid the payment of fees will incur a similar charge.

The client is required by law to have a contract of employment with the candidate, with which Clementines Au pairs and Nanny Agency can assist you with.  Clementines Au pairs and Nanny Agency will take all reasonable care to ensure the suitability of the candidate; it is the Client’s responsibility to satisfy him or herself before offering the position - the final decision to accept the candidate remains with the Client. 


Placement Fee

Interviewing a candidate from Clementines Au pairs and Nanny Agency will indicate acceptance of both the fee structure and terms & conditions.
Clementines Au pair and Nanny Agency candidates are covered by a 12-month exclusivity agreement. This provides that in the event of a candidate being employed within 12 months of the initial interview, the full placement fee will become immediately payable to Clementines Au pairs and Nanny Agency 

Should the placement fee not be settled within 7 days of the placement a late payment penalty of R50.00 per day will be levied until such time as fees are settled.

In the event of my failing to make payment on due date as aforesaid, I acknowledge that the full capital together with costs and interest will become due and payable without further notice and that the Creditor's rights against me shall not be deemed to have been waived should they accept any late payment from me.


Guarantee Period 

We will provide a 12 Months guarantee period where Clementines Au pair and Nanny Agency will replace the Au pair or Nanny free of charge if the client is dissatisfied or if the Au pair or Nanny leaves/discharged for any reason.

Should the Au Pair or Nanny cancel the contract prior to start date for whatever reason the Agency will endeavor to arrange a
Replacement and propose an alternative suitable candidate.

Clementines Au pair and Nanny agency quality guarantee extends for a period of 12 Months from start date. If during this period, an Au Pair or Nanny decides to leave her family, Clementines Au pair and Nanny Agency undertakes to replace the candidate free of charge, provided that the placement fee was paid  Within 7 days of the Au pairs or Nanny commencement date. 

Should Clementines Au pair and Nanny Agency not be given the opportunity to replace a candidate and/or make alternative arrangements via another source, this guarantee will be regarded as having been completely discharged. Neither will a refund be given if the Client no longer wishes to hire an Au Pair or Nanny, regardless of the reason. 

Please Note that Clementines Au pair and Nanny Agency’s Quality guarantee specifically excludes:
• Retrenchment.
• Unfair dismissal.
• Breach of employment contract by the employer.

A replacement Au pair or Nanny will only be provided to Clients having paid before the start date & where the Agency has received written notification within 48 hours stating that the employment has been terminated.

Should a placement terminate after 12 Months, the Agency is not obliged to offer a refund or free replacement. No refunds will be  made on replacement of Au Pairs or Nannies. 

Liability Clause

Clementines Au pair and Nanny Agency acts as an intermediary only and is not the employer. The Client must ensure they are 100% sure of the suitability of the Au Pair or Nanny prior to hiring them – Clementines Au pair and Nanny Agency is not responsible if the Au Pair or Nanny proves to be unsuitable. The choice of Au Pair or Nanny remains the Client’s decision, the Client accepts these terms and conditions, whether or not they sign the form and/or the conditions.

Clementines Au pair and Nanny Agency accepts no liability of any kind for any inconvenience, loss of or damage to property, or any loss or personal injury or death howsoever arising directly or indirectly from any act or omission of any applicant introduced by the Agency even if such an act or omission is negligent or fraudulent or reveals dishonesty.

Clementines Au pair and Nanny Agency will submit details of all candidates with a valid Driver's License, I.D or Passport for Criminal checks.

In accordance with the Labour Relations Act, the Client is required to have a Contract of Employment with the Candidate and to comply with all the legislative conditions including, but not limited to all statutory deductions to be made by the Client. A copy of the Contract of Employment may be requested from the Agency.

This agreement constitutes a full and binding contract between the Agency and the Client. The Client signifies their agreement to the terms and conditions.